Return Policy

At Diamond & Gemstone, we take pride in the quality and authenticity of every gemstone we source. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your gemstone, we offer a straightforward return process.

1. Return Window

  • You have 14 days from the date of delivery to initiate a return request.
  • After 14 days, we unfortunately cannot offer you a refund or exchange.

2. Condition of the Gemstone

To be eligible for a return, the following conditions must be met:

  • The gemstone must be in its original, loose state.
  • We cannot accept returns for stones that have been set into jewelry, recut, or altered in any way.
  • The stone must show no signs of wear, scratches, or damage.
  • Original Documentation: Any laboratory certificates (GIA, GRS, Lotus, etc.) that accompanied the stone must be returned in their original condition. A fee may apply for lost or damaged certificates.

3. Return Process

  1. Initiate: Contact us at [Your Email Address] with your order number and reason for return.
  2. Approval: Once approved, we will provide you with the return shipping instructions.
  3. Shipping: For high-value items, we recommend using a trackable and insured shipping service (such as FedEx or DHL).

4. Shipping Costs

  • Buyer’s Responsibility: You will be responsible for paying for your own shipping costs for returning your item.
  • Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.

5. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank).

6. Custom & Bespoke Orders

  • Please note that custom-ordered stones or bespoke jewelry pieces created specifically for you are non-refundable.

7. Contact Us

For any questions regarding our return policy, please reach out to: