Shipping & Insurance Policy 1. Secure Worldwide DeliveryWe provide fully insured express shipping to most countries worldwide via our trusted partners: FedEx Priority, DHL Express, and UPS. Your gemstone is handled with the highest level of security from our vault to your door.2. Full Insurance & Tracking
100% Insured: Every shipment is fully insured. You are protected against loss or damage during transit.
Tracking: A tracking number and direct link will be sent to your email immediately upon dispatch.
Signature Required: For your security, all deliveries require an adult signature.
3. Shipping Restrictions (Important)Please note that due to international regulations and logistics constraints, we do not ship to the following regions:
🚫 Russian Federation
🚫 North Korea (DPRK)We apologize for any inconvenience this may cause.
4. Customs, Duties & TaxesFor international orders, the recipient is responsible for any local customs duties, taxes, or import fees levied by their country. We recommend contacting your local customs office to estimate these costs before finalizing your purchase.5. Processing Times
In-stock Items: Dispatched within 1–3 business days.
Delivery Time: Typically 3–7 business days for international orders.
6. Discreet & Tamper-Proof PackagingYour gemstone (such as our 19.46 ct or 8.82 ct tourmalines) will arrive in a premium display box, inside a discreet, unmarked, and tamper-evident outer package to ensure maximum security.